Help centre
How can we help?
Quick answers below. Still stuck? Get in touch.
Common questions
Is getlocal free?
Yes. Creating a profile, chatting, posting, classifieds and jobs & services are free. Optional Plus and Premium extras (featured listings, more job posts, insights) are coming soon.
How do I cancel a subscription?
Go to Settings > Subscription and cancel. You keep the paid features until the end of the period you’ve paid for, and you won’t be charged again.
Can I get a refund?
Your local consumer law may entitle you to a remedy if the service fails. Outside that, you can cancel anytime to stop future charges. Contact us and we’ll look at every request fairly.
How do I delete my account?
Settings > Delete account. Your profile is hidden immediately and your data is deleted as described in our Privacy Policy.
Why can’t I message someone?
You can message friends and people you’re already talking to. Others may accept message requests depending on their settings, and requests are limited per day to prevent spam.
How do I get a verified badge?
Confirm your email and phone, then complete photo verification in your profile. Badges only show for checks that are actually done.
Contact us
Signed-in members can contact support from Settings.
For safety concerns, see the Safety centre.