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Trust & Safety centre

Hire, work and meet safely

Practical tips, how our moderation works, and where to get help where you live.

If you’re in danger

Call your local emergency number (112 works in the EU and on most mobiles). Choose your country below for local helplines.

Helplines in other countries
  • Australia: emergency 000 · Lifeline 13 11 14
  • United Kingdom: emergency 999 or 112 · Samaritans 116 123 · Action Fraud 0300 123 2040
  • United States: emergency 911 · 988 Suicide & Crisis Lifeline 988
  • Canada: emergency 911 · 9-8-8 Suicide Crisis Helpline 988 · Canadian Anti-Fraud Centre 1-888-495-8501
  • Germany: emergency 112 (police 110) · TelefonSeelsorge 0800 111 0 111
  • France: emergency 112 (SAMU 15, police 17) · Numéro national de prévention du suicide 3114
  • Spain: emergency 112 · Línea 024 (suicide prevention) 024
  • Italy: emergency 112 · Telefono Amico Italia 02 2327 2327
  • Netherlands: emergency 112 · 113 Zelfmoordpreventie 0800 0113
  • Sweden: emergency 112 · Mind Självmordslinjen 90101
  • Ireland: emergency 112 or 999 · Samaritans Ireland 116 123
  • Denmark: emergency 112 · Livslinien 70 201 201
  • Norway: emergency 112 (police), 113 (medical) · Mental Helse Hjelpetelefonen 116 123
  • Finland: emergency 112 · MIELI Crisis Helpline 09 2525 0111
  • Belgium: emergency 112 · Zelfmoordlijn 1813 · Centre de Prévention du Suicide 0800 32 123
  • Austria: emergency 112 (police 133, ambulance 144) · TelefonSeelsorge 142
  • Portugal: emergency 112 · SNS 24 808 24 24 24
  • Poland: emergency 112 · Telefon zaufania 116 123
  • Switzerland: emergency 112 (police 117, ambulance 144) · Die Dargebotene Hand / La Main Tendue 143

Hiring and working safely

  • Keep chats on getlocal until you trust someone; don’t share bank details, ID documents or your home address early.
  • Agree the scope, price and timing in writing (a chat message counts) before work starts.
  • Never pay the full amount up front for a job or item you haven’t seen. Use traceable payment methods.
  • Check licences or insurance for regulated trades in your country.

Scam awareness

Common scams include fake job offers that ask you to pay for training or equipment, overpayment “refund” tricks, fake courier links for classifieds, and anyone who asks for gift cards or crypto. If it sounds too good to be true, it probably is.

Report scams to your national consumer or fraud agency.

Meeting in person

  • For classifieds, meet somewhere public and busy, in daylight if you can.
  • Tell a friend where you’re going and who with.
  • For home visits by a worker, have someone else around for the first job if possible.

Reporting and blocking

Every profile, chat and post has a Report and Block option in its ⋯ menu. Blocking hides you from each other straight away. Reports are confidential.

How moderation works

Reports go to a moderation queue reviewed by our team. We can remove content, remove media, suspend or ban accounts, and we keep an audit log of admin actions. Serious threats are referred to police. You can also report harmful content to your national online-safety regulator (for example eSafety in Australia or Ofcom in the UK).

18+ policy

getlocal is for adults only. Accounts we reasonably believe belong to someone under 18 are removed.

Privacy controls and your data

In Settings you can hide your active status, hide from suggestions, control message requests, turn personalisation off, and download or delete your data. We handle personal information under applicable privacy laws, including the GDPR/UK GDPR for European members; read our Privacy Policy and how we keep data secure.

Safety questions

What does “verified” mean on getlocal?

A badge only appears for checks that were actually completed: email confirmed, phone confirmed, or a photo verification reviewed by our team. Worker licence and ABN badges appear only after an admin has checked them. Verification lowers risk but never replaces your own judgement.

How do I report or block someone?

Open the ⋯ menu on any profile, chat or post and choose Report or Block. Blocking is immediate and the other person is not told. Reports go to our moderation queue.

Is getlocal 18+?

Yes. You must be 18 or older to join. We ask for your date of birth at sign-up and remove accounts we believe belong to minors.

Someone asked me for money. What should I do?

Stop replying, do not send money, gift cards or crypto, report the profile, and report it to your national consumer or fraud agency (listed in the Safety centre). If you have already paid, contact your bank straight away.